Frequently Asked Questions

Yes, you will need to create an account when placing an order online. By having an online account with us, you will be able to:

• Track your order.
• View your order history.
• View your in-store orders.

To create an account, click here. You must supply your business registration number to be able to place an order. Please see our terms & conditions for further information. 

Right now, we deliver to only to the Republic of Ireland.

We are always expanding our geographic scope, so if we don’t deliver to you yet, check back for future updates.

Yes, as an established wholesaler, we only sell to retail.
We will not sell to the general public as it is not our policy to compete with our own customers. Please see our terms & conditions for further information.

To see our prices, please click here to login or register for a new account.

All prices are wholesale, excluding VAT.

Our minimum order value is €100 before VAT.

Once logged in to your account, use the menu or search function to find products & add to cart. Once you are finished shopping, click on the basket icon at the top right corner of page, and follow the Checkout steps. You will receive an email confirming your order, that includes your order number.

Our products are regularly refreshed & our stock system updated daily. Using the search bar at the top of the page you can search our full catalogue via product number or description. If you are unable to find a product, please contact us by filling out a form here or by emailing ​euweb@bgcwholesale.ie​​​

Payments can be made on the completion of your order using Worldpay. Payments on account are also available for select customers. Once the payment type has been selected and confirmed, you will receive an email confirmation to advise that payment has been received.

Once logged in, online & POS invoices can be viewed in My account.

We offer next working day delivery for orders placed before 12 noon. However, this is not guaranteed.(excluding weekends).

All deliveries are sent by Fastway.

On completion of an order, you will receive an email from Fastway's with a unique tracking number. You can then use Fastway's website to follow your delivery.

Problems with delivery must be notified to the customer service team within 28 days of invoice. When you contact customer services please have to hand your account number and the order number of the delivery in question. Our Customer Services can be contacted on +353 1 539 5022 (weekdays, 9am to 5pm)

All available items will be sent out immediately.  If items have been delivered then you will need to follow our returns procedure. Please note we only accept refunds on damaged goods or incorrect deliveries.

Please see our returns policy. 

Once logged in, online & POS invoices can be viewed in My account. For an overall account balance, please contact our Accounts Team on 0044 161 871 4450.

Currently we do not provide this service. Account payments can be made by contacting our Accounts Team on 0044 161 871 4450.

Once logged in, your contact details can be seen in My account > Company details.

In order to make any changes, please contact us by filling out a form here or by emailing euweb@bgcwholesale.ie

We use your personal information to provide and improve our services.  Please see our privacy policy for more information.

All comments and feedback are welcome and will be passed to our development team for future consideration. Please forward any comments and feedback to ​euweb@bgcwholesale.ie​​​

Our terms & conditions are available here.